FAQs

Booking

How can I contact you?

We check our emails every day. Please send booking or pass enquiries to the following email address. bookings@downatthefarm.co.uk

You can also contact us on Facebook messenger but please note we get a large volume of messages on here and on busy days we might not be able to check messages straight away if we are working on the farm:)

Do I need to book in advance?

Yes please book all your visits online so that we can maintain manageable numbers and provide a better service to our visitors.We cannot guarantee entry without a booking,  If you want to come today its easy to check availability and pay online Please go to “Buy Entry Tickets” and choose your date.

As a season ticket holder do I need to book?

Yes please book all your visits online so that we can maintain manageable numbers and provide a better service to our visitors.We cannot guarantee entry without a booking, however if you are arriving after 1.30pm you can just turn up and we will look you up on our system.

Do we need to book tickets online?

Please book online if you are arriving before 1.30pm.

Can I bring my Dog?

Pet Dogs are not permitted on site at Down at the Farm. Some assistance dogs can be permitted if they meet the criteria outlined below. Due to our Zoo licencing requirements we have a duty of care to adhere to strict biosecurity measures put in place to keep our animals and visitors safe.

The information below outlines which assistance dogs we can admit, including some important information about what to do prior to your visit. Please ensure you have reviewed the information below to ensure you are fully aware of your responsibilities when visiting. (We regret we are unable to allow assistance dogs in training).

Which Dogs are permitted?

Your dog must be registered and trained by one of the 8 accredited members of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee specific standards to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements, and why we do not permit access to animals not registered with one of the below organisations. 

  •      Canine Partners - Registered Charity No: 803680 
  • Dog A.I.D - Registered Charity No: 1098619
  • Dogs for Good – Registered Charity No: 1092960
  • Guide Dogs – Registered Charity No: 209617
  • Hearing Dogs for Deaf People – Registered Charity No: 293358
  • Medical Detection Dogs – Registered Charity No in England and Wales: 1124533
  • Support Dogs – Registered Charity No: 1088281
  • The Seeing Dogs Alliance – Registered Charity No. 1156790. 

Before you book:

  • Please inform us by email at bookings@downatthefarm.co.uk that you are bringing an assistance dog to the farm from one of the above organisations.
  • Things to include in your email: The name, date and time you will be booking under, insurance documentation, the breed of dog, your confirmation that it is fully trained and attach any paperwork relating to its training from one of the organisations above, confirmation of fully up to date vaccinations which we will need to see proof of on the day.

On the Day:

  • Please be aware we cannot admit assistance dogs in training.
  • Once you have booked and informed us of your visit you will be asked to meet with the Manager on arrival for an on-site briefing, to confirm acceptance of our full terms and conditions and discuss any special considerations for the day.
  • Please bring proof of vaccination status on the day.
  • Your dog must be fit and healthy when visiting the Farm and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours. They must have been resident in the UK for the last 6 months and have received all annual vaccinations.
  • Your dog must remain calm and quiet at all times and stay at least 2 metres away from any animal enclosure boundaries.
  • Our animals and dogs can react to each other – so we ask that you stay away from certain larger animals, particularly deer and reindeer.
  • Your assistance dog will not be permitted in any animal barns or activity barns.
  • You must clean up after your dog and never leave dogs unattended or off the lead.

 

What is included in the price?

Access to the outdoor farm, play parks & animal barns.

  • Every paying child over 2 yrs old receives a barrel ride & tractor ride voucher.
  • Every paying adult receives a tractor ride voucher.
  • Under twos don’t need to pay admission (but wont receive a barrel ride ticket). 

Remember we are all outdoors so please dress for the weather and temperature!

I need to change my date

Tickets are non refundable however we are happy to change the date for you if you email us at bookings@downatthefarm.co.uk at least 48 hrs before the date you originally booked.We can also postpone your tickets if you’re unsure of  the next date you want to come, then just let us know and we can book you back in.

Please note: we cant reschedule tickets if you contact us on the day or if you haven’t attended without letting us know.

Im running late for my time slot!

That’s fine just get here when you can – we will be able to find you on our list once booked.

Opening Times

When are you open?

We are open every weekend and school holiday between Spring to the end of October. Some school holidays can differ so check our opening times before you visit.

Will you open weekdays in term time?

Please check Facebook as we always publicise extra opening days on there.

How long can we stay?

You can stay all day from your booked time until we close at 5pm!

Staying Safe

Why do you ask us to wash our hands?

It is essential that customers practise good hand hygiene when visiting the farm –  children & adults. Outdoor spaces and animals have bacteria which you may not encounter in day to day life and therefore we ask you to wash your hands with soap and water (not gel) after touching animals and before eating.

We have a very strict disinfection routine here at the farm to keep good hygiene levels and handwashing is an important part of our routine.

We have designed the layout of the farm in a way which minimises the risk to our visitors but please take responsibility for your own children and stop them from eating whilst touching animals and be aware of the potential risks such as not using dummies once dropped on the ground etc.

Is feeding the animals safe?

We sell small bags of animal feed to visitors to feed our sheep, goats and pigs.We restrict the numbers of bags so as not to over feed them so its not always available.

What we would say is please don’t hand feed our animals. Aside from messing up your hands, they have teeth that can inadvertently nip you and your child if they are excited for the food, even cute piglets! Please only shake food onto the floor or into their feed bucket. And always wash your hands afterwards.

Please don’t leave small children unattended around our animals.

Some animals cant be fed because their diet isn’t compatible with the feed or they just don’t like it. Our ponies and donkeys are on strict diet so any treats can be detrimental to their health so please don’t feed them.

Are there any restrictions at the moment?

2022: Everything is back to normal but here’s some info just in case…

Hands: we have installed many hand wash sinks and gel stations to keep hands clean around the farm. Please encourage your children to use these even after playing on the play areas.

Face: Face coverings are not mandatory now and as we are mostly outdoors, there are not any areas you would need to wear one, however visitors are very welcome to continue wearing masks indoor if they wish. 

Space: Here at the farm we have buckets of space. We are all outdoors which keeps the risks low to our visitors so social distancing is not an issue outdoors.

Im pregnant, is it ok to visit?

Our answer to this is yes absolutely! All we ask you to do is be very careful with your hand hygiene and maybe not pet the animals. From a physical point of view please just take extra care around vehicles or animals if they are being moved around. During the lambing season it may be wise to stay away from the lambing sheds although the risk to you is extremely low.

Do you have first aid?

Yes, please come to the cafe if you require first aid.Our staff have a radio system so can always communicate with us if they need to help a visitor.

Season Tickets

How can I buy one?

Season tickets are available to buy on our website every year between April and July. – once paid you will be given a qr code which we can scan or arrival. Your photos will be shown when we scan your phone.

Can I get a printed card aswell?

We are not printing cards for season tickets going forward. Everything will be on your phone.

I heard you do discounted prices?

Sometimes we run short promotions at specific times of the year however we currently don’t have any scheduled.

What does it include?

Unlimited entry to the farm for the time we are open for the photographed persons on the system.  Every child receives a barrel/tractor ride, every adult receives a tractor ride as part of the ticket.

Animal Questions

Can I bring my Dog?

Pet Dogs are not permitted on site at Down at the Farm. Some assistance dogs can be permitted if they meet the criteria outlined below. Due to our Zoo licencing requirements we have a duty of care to adhere to strict biosecurity measures put in place to keep our animals and visitors safe.

The information below outlines which assistance dogs we can admit, including some important information about what to do prior to your visit. Please ensure you have reviewed the information below to ensure you are fully aware of your responsibilities when visiting. (We regret we are unable to allow assistance dogs in training).

Which Dogs are permitted?

Your dog must be registered and trained by one of the 8 accredited members of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee specific standards to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements, and why we do not permit access to animals not registered with one of the below organisations. 

  •      Canine Partners - Registered Charity No: 803680 
  • Dog A.I.D - Registered Charity No: 1098619
  • Dogs for Good – Registered Charity No: 1092960
  • Guide Dogs – Registered Charity No: 209617
  • Hearing Dogs for Deaf People – Registered Charity No: 293358
  • Medical Detection Dogs – Registered Charity No in England and Wales: 1124533
  • Support Dogs – Registered Charity No: 1088281
  • The Seeing Dogs Alliance – Registered Charity No. 1156790. 

Before you book:

  • Please inform us by email at bookings@downatthefarm.co.uk that you are bringing an assistance dog to the farm from one of the above organisations.
  • Things to include in your email: The name, date and time you will be booking under, insurance documentation, the breed of dog, your confirmation that it is fully trained and attach any paperwork relating to its training from one of the organisations above, confirmation of fully up to date vaccinations which we will need to see proof of on the day.

On the Day:

  • Please be aware we cannot admit assistance dogs in training.
  • Once you have booked and informed us of your visit you will be asked to meet with the Manager on arrival for an on-site briefing, to confirm acceptance of our full terms and conditions and discuss any special considerations for the day.
  • Please bring proof of vaccination status on the day.
  • Your dog must be fit and healthy when visiting the Farm and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours. They must have been resident in the UK for the last 6 months and have received all annual vaccinations.
  • Your dog must remain calm and quiet at all times and stay at least 2 metres away from any animal enclosure boundaries.
  • Our animals and dogs can react to each other – so we ask that you stay away from certain larger animals, particularly deer and reindeer.
  • Your assistance dog will not be permitted in any animal barns or activity barns.
  • You must clean up after your dog and never leave dogs unattended or off the lead.
Can we we see all the animals on our visit?

The park is designed for you to see all the animals on your visit. Some can be a bit shy like the skunks and raccoons but all other animals can be seen.  Please see our map which shows which animals are where.

The cows can be seen on the tractor ride.

Our farmyard which used to house farm animals is now empty and we have moved everything over to the outdoor park side so you don’t miss anything.

Can we pet the animals

We have small animal sessions and specified times in our barn. Times of the sessions will always be displayed at the kiosk.

We also offer seasonal activities such as bottle feeding – please check the website nearer to opening for more info.

Why are you a zoo?

We have a small collection of non native species,which were all donations or domestic rescues. This requires something called a zoo license. This requires us to be regularly inspected to make sure we are maintaining welfare standards for these animals. As part of the license, the farm is undertaking conservation projects to attract wild birds back to the farm. 25 years ago we planted hundreds of trees with a plan of creating sustainable habitats for future wildlife. We are now seeing the first signs of success with breeding kestrels, owls, hares and rare tree sparrows breeding at the farm every year.

Could you take in my pet rabbit?

Usually we cant accommodate extra animals unless we have space for them. Please email us at bookings@downatthefarm.co.uk if you do have a query.

Other

When is the farmyard opening?

For many years we operated part of the farm over in the old Farmyard. Over lockdown we had a chance to review how we operated and we decided that our animals were much happier living outside rather than living in indoor pens for visitors to view. We have therefore moved all animals to the other side of the park where they have access to lots of outdoor space.  As a result, our animals are much happier and healthier! We do have a  new small animals barn for visitors who want to see our rabbits and guinea pigs but currently there is nothing over in the old farmyard to see now.

Do you have indoor facilities?

We are an outdoor park with outdoor play areas. We recognise that sometimes visitors need shelter in a shower so we do have a few shelters and a small animals barn as part of the park.  Sorry we don’t have soft play facilities, we are a seasonal outdoor attraction so we are not open in the winter months.

Do you have a cafe?

Yes we do – we have indoor tables for customers buying food (sorry no picnics in the cafe) but we serve hot/cold drinks, ice creams, children’s picnic lunches, sandwiches, soup, burgers, toasties, sandwiches to order, hot dogs, snacks, bacon sandwiches, jacket potatoes. (some things may change seasonally or if we have had a busy day but this is a general guide). Allergies catered for.

You are welcome to bring a picnic too and sit outside in our picnic areas.

Do carers have to pay?

Carers can receive a discount when attending with a full paying child or adult. Pre registering is essential – after booking please email bookings@downatthefarm.co.uk with photo id of the person you are looking after and details of PIP/DLA letter.

Are you wheelchair friendly?

This depends on your own personal circumstances. We have a disabled toilet with ramp, the tractor ride has a ramp (booked in advance of your visit) and most areas are flat however the surface is gravel. Please see our access statement for more detail.

Do you have any jobs available?

We are always looking for enthusiastic people to join our team. Please check if we have any vacancies at bookings@downatthefarm.co.uk.

Do you offer work experience?

We do, but this is specific to students on animal courses at either Houghall or Kirkley Hall. We don’t offer general work experience for school students.