Privacy Policy

Any information you provide us with such as email, telephone or a subscription to our Newsletter is treated as confidential.
Please take a moment to read our full Privacy Policy.

Product Returns Policy

All our Goods are checked before despatch, and we hope you will find no cause for complaint.
Please take a moment to read our full Returns Policy.

Refunds

Down at the Farm provides high quality goods and services.

Tickets are non-refundable and non transferable unless we have one month’s notice. Refunds may occasionally be given at the discretion of the management. A Booking Fee of £5.00 per order will be made for any refunds.

Please contact us on 0191 584 1873 for further information.

Tickets and Passes are for the named person only

About Us

Down at the Farm is totally dedicated to your satisfaction, if you have any suggestions or comments please e-mail us. If you have reason to contact us about our service, then please call us on 0191 584 1873

Delivery

Tickets are delivered via email after payment is made. A link is provided in the email for you to print your Itinerary/Information. Should you need them posting, please call us on 0191 584 1873

Stock Product items will be shipped following notification of the satisfactory clearing of your credit/debit card funds by RBSWorldPay.

Out of stock items are shipped as soon as they are in stock. Our aim is to ship out of stock goods within 7 working days of order.

We will notify you by e-mail when out of stock goods are being shipped.

VAT Charges

For orders made from the UK VAT at the current rate is included, this is shown at the checkout you see on the screen and details included on your order confirmation.

General Information

These Terms & Conditions are governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England & Wales.

By purchasing items from this site you are signifying your acceptance of our Terms & Conditions. If you do not agree with any of the information in these pages, please cease your use of this site.

These terms and conditions do not affect your statutory rights.

If you have any questions/comments about our Terms & Conditions contact us at:

Down at the Farm
Stoneygate
Houghton Le Spring
DH5 8JG
UK

bookings@downatthefarm.co.uk

Telephone: 0191 584 1873